The general company’s policy that will ensure that its services fully meet the requirements of its customers at all times by the capable implementation of the Quality Management System. The purpose of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal:
 Maintaining, reviewing, auditing and continually improving the Quality Management System consistent with certification requirements of ISO 9001:2015.
 To build all relationships with customers with due regard to the requirements of national law, collective agreements with trade unions, international conventions, codes and recommendations adopted by the IMO and ILO, including the Maritime labour convention (MLC, 2006), ship owners policy on alcohol and drugs (International Safety Management Code – IMO. Resolution A.741 (18), paragraph6 “Resources and Staff”);
 Ensuring information privacy and property rights of the clients;
 Plan the actions to manage possible risks;
 Identifying, reporting, investigating and resolving all non-conformances and taking action to prevent recurrence;
 Engaging suitably qualified, skilled, and experienced people.
Expressed by Iberian Navigation LTD top management general policy and strategy, quality policy and quality objectives are communicated to all staff at all levels of the organizational structure.